If you contact me by e-mail or using the contact form on the website, please take care to use a valid mail address. Sometimes I cannot get in touch with you, simply because the e-mail address is not valid. In general I try to answer within 48 hours but if you don't get a reply despite a valid e-mail address, you should check your mail spam filter. You can write to me in English, French and German. Please include the following minimal information in every support request if you are experiencing technical issues with Attribute Changer : · Version of Attribute Changer (Visible on About tab) · Operating system and service pack (i.e. Windows 7 64-bit SP1) · Detailed description of the problem. You can also send me a direct mail at email@example.com if you have an issue with Attribute Changer or want to tell me how great Attribute Changer is. Only JPEG, PNG, TXT, PDF and ZIP attachments are supported.